Help & FAQs
Quick answers about buying, selling, delivery, secure checkout, cash on delivery, seller fees and listing furniture on Furnish Well.
Furnish Well focuses on quality, well-made furniture and homeware — including second-hand, vintage, antique and thoughtfully crafted modern pieces.
Buyers
How it worksHow does buying work on Furnish Well?
Open a listing, choose an available option such as seller delivery, seller-arranged courier, buyer collection or cash on delivery where offered, then follow the listing instructions. Some items can be bought securely through Furnish Well checkout, while others may be arranged directly with the seller.
Do I need an account to buy?
Browsing is open to everyone. To message a seller or checkout, you’ll need to sign in or create an account.
How are payments handled?
Card payments are processed by Stripe. We show the full total (item price + any delivery/courier cost) before you pay. We don’t store card details.
Can I pay by cash on delivery?
Yes, where the seller offers it. Cash on delivery or collection can be arranged directly with the seller. For safety and clarity, keep your messages on Furnish Well so there is a record of what was agreed.
What delivery options will I see?
Each seller chooses: seller delivery (with a set radius and optional fee), seller-arranged courier (fixed fee), or buyer collection. You’ll only see the options the seller offers.
Why can’t I buy for delivery — “outside delivery range”?
If your saved postcode is beyond the seller’s delivery radius, that option is blocked. Try “seller arranges courier” (if available), choose “collection”, or message the seller to discuss alternatives.
Can I negotiate on price?
Yes — use Messages on the listing. If you agree on a new price, the seller can update the listing or you can proceed at the agreed price through checkout. Keep all comms and payments on Furnish Well.
What if the item isn’t as described?
Message the seller first. If you can’t resolve it, report the issue from the listing or your order — we’ll review and help mediate where possible.
Can I cancel my order?
If delivery/collection hasn’t happened yet, message the seller immediately. Cancellations are agreed between you and the seller; if there’s a dispute, contact us via the report flow.
How do alerts work?
In Profile → Listing Alerts, set your postcode & radius, then choose sub-categories under any number of main categories. We’ll alert you when matching items go live.
I don’t see alerts for my area.
Check your saved postcode (e.g., “SE7 7AB”) and radius. Choose “All of the UK” to see nationwide results.
What do “Live”, “Sold”, and “Pending” mean?
Live = buyable; Pending = under review; Sold = no longer available.
How do reviews work?
After a completed order, you can rate the seller (1–5 stars) and leave a short review. Reviews are moderated before appearing on the seller’s profile.
Are there buyer fees?
There are no extra buyer fees from Furnish Well. You pay the item price plus any delivery or courier fee shown before purchase or agreed with the seller.
How do I report a suspicious listing or user?
Use the “⚑ Report” action on the listing and tell us what’s wrong. We review every report.
Sellers
Get startedHow do I list an item?
Create a listing, add clear photos, write a descriptive title and description, set a fair price, add the available quantity if you have more than one, choose delivery or collection options, then submit. Listings may be reviewed before going live.
What do listing statuses mean?
Draft = you’re editing; Pending = under review; Live = visible & buyable; Sold = item sold; Rejected = didn’t meet guidelines (we’ll explain why).
Which delivery options can I offer?
Offer any mix of: seller delivery (set a radius & fee), seller-arranged courier (set a fee), or buyer collection. Buyers must choose one before checkout.
How should I price delivery/courier?
Use realistic costs (fuel, time, courier quotes). You can offer free collection and only charge for courier.
How are payments and payouts handled?
Buyers pay via Stripe at checkout. Add your bank details in Profile for payouts. After delivery/collection and order completion, we trigger your payout (bank processing may take a few days).
When should I mark an order as completed?
After the buyer has collected or you’ve delivered/arranged courier and both parties are happy.
Can I cancel an order?
If you can’t fulfil (e.g., damage), message the buyer immediately and agree next steps. Keep changes on Furnish Well so there’s a record.
What fees do I pay?
Furnish Well is free to list. If an item sells through Furnish Well secure checkout, the seller pays a 5% fee. If a sale is arranged as cash on delivery or collection, Furnish Well does not charge commission on that sale.
Can I list more than one of the same item?
Yes. Listings can now support quantities, which is useful for makers, restorers, shops and sellers with multiple matching items. Add the available quantity when creating or editing your listing.
How do I become a Verified seller?
Complete your profile (contact number, address/postcode) and keep a good track record. Verified sellers show a badge on listings and their profile.
How do reviews work for sellers?
Buyers can review you after an order. Reviews are moderated before appearing. Your average rating and count show on your profile and listings.
Any restrictions on what I can list?
Second-hand furniture and homeware that comply with laws and our policies.
We focus on quality, well-made items — including vintage, antique, designer, handmade and solid modern furniture.
Clear photos, accurate descriptions and honest condition details are required.
My buyer is out of my delivery range.
They can pick “seller arranges courier” or “collection”, or message you to discuss alternatives. “Seller delivery” is blocked for buyers outside your radius.
Why was my listing rejected?
Common reasons: unclear photos, missing details, prohibited content, or contact details in text. We’ll always state the reason — make the changes and resubmit.
Is Furnish Well suitable for flat-pack or low-value furniture?
Furnish Well is designed around quality furniture and homeware.
Everyday flat-pack or disposable items often perform better on local resale platforms.
If your item is solid, well-made or has character, it’s likely a great fit here.
Tips for great photos?
Daylight; clean background; multiple angles; show flaws; fill the frame. The first photo becomes your listing card image.
Taxes & records
You’re responsible for any taxes on your sales. Keep your own records. (Order exports coming soon.)
How do I pause or delete a listing?
Edit the listing to move it back to Draft or mark it Sold if it’s no longer available.
Messaging rules
Keep chats in-app wherever possible so there’s a clear record of the agreement. Never send spam, harassment or misleading payment requests. For secure checkout orders, payments should stay through Furnish Well.
Still stuck? Reach out and we’ll help you sort it.